Job Title
Quality Analyst
Function
Call Centre
Working time
6 Days working (Monday to Saturday)
10 am to 7 pm office hours
Sunday Fixed off
Minimum Education
Graduate
Work Experience
2 Years - 8 Years
Minimum 2 yrs. of experience as Quality Analyst on papers BPO ONLY.
Gender
Female/ Male
Job Role
Can communicate in Hindi and English both.
Call Audit
(1) Live Call
(2) Recorded Calls
Team Strength
Call Duration
What is AHT?
How to share Feedback
Call Calibration
No of calls audit
What is your feedback mechanism?
Basic Excel Knowledge
DIP Check Knowledge
Salary
Up to 35K