We are looking for a Marketing Representative to join our team at Intellect Academia. This role involves handling customer support calls, providing exceptional assistance, and addressing queries and concerns related to academic writing and digital marketing. The role offers an in-hand salary of ₹12,000 to ₹15,000 plus incentives, and a dynamic environment with opportunities for growth.
Key Responsibilities:
Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Meet performance targets
Develop and implement digital marketing strategies to enhance brand awareness and sales
Conduct SEO audits and optimize website content to improve search engine rankings
Analyze data and metrics to evaluate the effectiveness of marketing campaigns and inform data-driven decisions
Manage social media accounts and create engaging content to drive sales
Collaborate with cross-functional teams to align marketing efforts with business goals
Job Requirements:
Minimum qualification: Diploma
Experience: 1 to 5 years in customer support and digital marketing
Skills: Computer knowledge, international calling, query resolution, non-voice/chat process, digital marketing, social media marketing, SEO, data analytics
Candidates must be open to working 6 days a week during the day shift
Good command of English, Hindi, and Bengali preferred
Additional Details:
Job Type: Full-Time
Work Location: Dumdum, Kolkata (office-based)
Salary & Benefits: ₹12,000 to ₹15,000 plus ₹15,000 incentives, competitive salary with performance-based bonuses
Working Hours: Monday to Saturday, 10:45 AM to 6:45 PM, with flexibility for weekends or evenings as needed
Join Intellect Academia, where we are dedicated to providing exceptional academic writing services with over 7 years of experience, helping students excel in their academic journey.
This is a great opportunity to grow professionally in a friendly and collaborative work environment.