కీ అకౌంట్ మేనేజర్

Job Title: Key Account Manager – Logistics (Individual Contributor Role)

Location: Gurgaon

Department: Key Accounts / Customer Success

Reporting To: Regional Head – Key Accounts

Experience: 1-2 Years (in Logistics, Supply Chain, or Transportation preferred)

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About the Role

We are looking for a proactive and customer-focused Key Account Manager (KAM) who will be the single point of contact for handling client relationships in an individual contributor capacity. The KAM will be responsible for resolving client complaints, addressing queries and operational concerns, and ensuring client satisfaction via phone, email, and other communication channels. Additionally, the KAM will play a critical role in growing wallet share from existing clients through upselling, cross-selling, and identifying new business opportunities within existing accounts.

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Key Responsibilities

Client Relationship Management

Serve as the primary contact for assigned key clients; manage all inbound communication related to service, queries, escalations, and complaints.

Build and maintain strong, long-lasting client relationships.

Understand client requirements thoroughly and coordinate with internal departments for swift resolution.

Ensure regular follow-ups and prompt closure of issues raised.

Operational Support & Issue Resolution

Proactively monitor shipments, operations, and service metrics to anticipate and address potential issues.

Liaise with operations, billing, and support teams to ensure smooth execution of client requirements.

Maintain detailed records of all client communications, issues, and resolutions.

Account Growth & Wallet Share Expansion

Identify and explore opportunities to increase the scope of business with existing clients.

Work closely with the sales and pricing teams to pitch new lanes, services, or value-added solutions.

Track client volumes and trends to recommend initiatives that support revenue growth.

Reporting & Analysis

Prepare and present periodic reports on account health, issue resolution status, and revenue performance.

Analyze client behavior and shipment data to identify gaps and improvement opportunities.

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Qualifications & Skills:

Graduate

1-5 years of experience in key account management, customer success, or client servicing in logistics or related industries.

Good verbal and written communication skills in English and Hindi.

Strong problem-solving abilities and attention to detail.

Proficiency in Microsoft Excel, Word, PowerPoint, and CRM tools.

Self-driven, disciplined, and capable of working independently.

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What We Offer

A collaborative and dynamic work environment.

Opportunity to work with leading clients across industries.

Exposure to end-to-end logistics and supply chain functions.

This is an Individual Contributor role with no team management responsibility. The role demands high ownership and accountability for client satisfaction and account growth.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 2 - 5 years of experience.

కీ అకౌంట్ మేనేజర్ job గురించి మరింత

1. కీ అకౌంట్ మేనేజర్ jobకు apply చేయడానికి అర్హతా ప్రమాాణాలు ఏమిటి?
   Ans: అభ్యర్థికి గ్రాడ్యుయేట్, అంత కంటే ఎక్కువ మరియు అంతకంటే ఎక్కువ 2 - 5 years of experience అనుభవంతో ఉండాలి
2. ఈ Job రోల్ కోసం నేను ఎంత జీతం ఆశించగలను?
   Ans: మీ ఇంటర్వ్యూపై ఆధారపడి శాలరీ ₹20000 - ₹25000 నెలకుని మీరు ఆశించవచ్చు. ఇది గుర్గావ్లో Full Time Job.
3. కీ అకౌంట్ మేనేజర్ job కొరకు ఎన్ని పనిదినాలు ఉన్నాయి?
   Ans: ఈ కీ అకౌంట్ మేనేజర్ jobకు 6 working days ఉంటాయి.
4. ఈ కీ అకౌంట్ మేనేజర్ jobకు apply చేసేటప్పుడు లేదా చేరేటప్పుడు ఏవైనా ఛార్జీలు ఉన్నాయా?
   Ans: లేదు, ఈ కీ అకౌంట్ మేనేజర్ jobకు కంపెనీలో ఉదాహరణకు, SKYLARK EXPRESS DELHI PRIVATE LIMITEDలో పనిచేసేటప్పుడు ఎలాంటి ఫీజులు వర్తించవు.
5. ఇది ఇంటి నుండి పని చేసే పనినా?
   Ans: లేదు, ఇది ఇంటి వద్ద నుంచి Job కాదు మరియు ఆన్‌లైన్‌లో చేయలేం.
6. ఈ కీ అకౌంట్ మేనేజర్ రోల్ కు ఎన్ని ఓపెనింగ్‌లు ఉన్నాయి?
   Ans: SKYLARK EXPRESS DELHI PRIVATE LIMITED వద్ద 5 కీ అకౌంట్ మేనేజర్ ఇమ్మీడియెట్ ఓపెనింగ్ ఉంది
7. ఈ Jobకు ఎవరు apply చేసుకోవచ్చు?
   Ans: ఈ కస్టమర్ మద్దతు / టెలికాలర్ jobకి పురుష, మహిళా అభ్యర్థులు apply చేసుకోవచ్చు.
8. ఈ కీ అకౌంట్ మేనేజర్ Job టైమింగ్స్ ఏమిటి?
   Ans: ఈ కీ అకౌంట్ మేనేజర్ job Day Shift కలిగి ఉంది.