makes outbound and inbound calls to international clients, handling inquiries, providing information, and resolving issues to ensure high customer satisfaction.
Communication:
Making outbound calls to international clients, handling inbound calls, and engaging with them professionally.
Information and Assistance:
Providing information about products or services, addressing inquiries, and helping clients with their needs.
Sales and Lead Generation:
Potentially explaining products/services, generating interest, and following up on leads to convert them into customers.
Customer Service:
Resolving customer complaints, ensuring a high level of satisfaction, and maintaining positive relationships.
Record Keeping:
Maintaining accurate call logs, updating customer records, and ensuring data integrity.
Target Achievement:
Meeting daily/weekly call targets and sales or engagement goals.
Compliance:
Adhering to telecalling scripts, company policies, and regulatory guidelines.