Handle outbound and inbound calls for international customers.
Provide timely and effective customer support and issue resolution.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Follow communication scripts and handle customer objections tactfully.
Keep records of customer interactions and update CRM systems accurately.
Meet call handling and quality targets as per process requirements.
Coordinate with internal departments to ensure seamless customer service.
Ensure adherence to process compliance and data security standards.