Job Title: Telecaller – International Loan/Credit Card
Company: SpeedyLoanConnect.com
Location: Vijayant Khand, Gomti Nagar, Lucknow
Industry: Loan/Credit Card Services
Shift: Night Shift
Working Days: 6 Days a Week
Experience Required: 6 Months to 3 Years
Language Requirement: Fluent English (spoken and written)
Minimum Qualification: High School Diploma or equivalent
Salary: Competitive in-hand package based on experience
SpeedyLoanConnect.com is looking for a motivated and professional Telecaller – International Customer Support to join our dynamic team in Gomti Nagar, Lucknow. In this role, you will be handling customer support for international clients, specifically in the loan and credit card services domain. This is a great opportunity to be part of a fast-growing company offering career growth and performance-based incentives.
Handle international inbound and outbound calls with professionalism and courtesy.
Assist customers with inquiries related to loans and credit card services.
Resolve customer issues efficiently while ensuring customer satisfaction.
Maintain detailed and accurate records of customer interactions.
Escalate unresolved issues to the appropriate internal departments.
Achieve daily performance targets including resolution rate, call quality, and customer satisfaction.
Adhere to company protocols and data confidentiality standards.
6 months to 3 years of experience in an international BPO or customer support role.
Strong verbal and written communication skills in English.
Confident, solution-oriented, and customer-focused approach.
Proficient in using CRM tools and basic computer applications.
Comfortable working night shifts and a 6-day work week.
Must be punctual, reliable, and committed to excellent service delivery.