Professionally manage inbound and outbound international customer calls. • Ensure compliance with company policies and procedures during all customer interactions. • Execute assigned tasks in line with the latest work instructions and process updates. • Troubleshoot and resolve customer issues effectively and efficiently. • Achieve daily productivity and quality targets consistently. • Accurately document all customer interactions in the designated platform. • Initiate post-call actions such as ticket submissions for password resets, account unlocks, etc. • Ensure compliance with data integrity guidelines and the company’s information security policies