Job Title: Customer Success Associate
Location: Sector 30, Gurugram, Haryana 122001
Work Mode: Work From Office
About the Role
Vivint is hiring Customer Success Associates for its blended process (Chat + Voice). The role requires excellent communication skills in English and a customer-first attitude to deliver exceptional support experiences.
Key Responsibilities
• Handle customer queries effectively through chat and voice channels.
• Provide prompt, accurate, and courteous service to international customers.
• Ensure customer satisfaction by resolving issues efficiently.
• Collaborate with team members to improve service delivery.
• Adhere to rotational shift schedules and maintain high-quality performance standards.
Required Skills and Qualifications
Educational Qualification: Graduate/Undergraduate (both eligible)
Experience: Minimum 6 months of experience in an international process (mandatory).
Skillset:
• Excellent communication skills in English (verbal and written).
• Strong interpersonal and problem-solving skills.
• Ability to work in rotational shifts and handle pressure.
Job Details
Salary: ₹25,000 to ₹31,000 CTc
Working Days: 5 Days a Week (Rotational Shifts with Weekly Offs)
Benefits & Perks: Both side cab facilities provide.