🚨 We’re Hiring: Voice That Slays – International Support Executive
📍 Pune | 💼 Hybrid Mode
Only 15 spots – Slide in fast!
🎙️ The Gig:
Be the smooth, savvy voice of a global brand on Zoom. Solve problems. Impress. Repeat.
✨ What We Want:
• Flawless English ✨
• Fast thinker, cool under pressure 😎
• HYBRID work pro 🖥️
💸 The Perks:
• ₹3.9 LPA (6mo–2 yrs) | ₹5.3 LPA (2+ yrs)
• HYBRID + chill dress code
• Midweek offs (rotational)+ Night shift allowances + Cab Facility
( UpTo 35km) + Great Incentives
• Career glow-up guaranteed 🚀
📲 How to Flex:
📞 Call/WhatsApp: +91 96876 76591
📧 Resume: career@arisesolution.com
Job Responsibility Handles customer requests/issues/questions in a professional manner, with sensitivity to diverse audiences, and strives to deliver a first time resolution service; May manage requests/issues/questions that have not been resolved at first contact, demonstrating tact and diplomacy; Provides accurate and timely information by fully investigating customer enquiries/complaints, using available equipment and applications to ensure that issues/incidents/problems are resolved efficiently and within SLA or customer expectation; Works within defined processes and uses judgment based on analysis of factual information to select appropriate course of action to resolve problems; Meets defined KPIs including NPS and sales targets; Uses time proactively and efficiently to deliver on service targets; Provides feedback and suggestions to develop and improve customer experience in respect of call trends / drivers and identifying process improvements; Demonstrates good knowledge of Vodafone products and services, policies and systems in order to effectively manage customer expectations and resolve questions/issues/requests; Effectively interacts with internal stakeholders where necessary ; Acts as an advocate of Vodafone, protecting the reputation by following Vodafone Brand Tone of Voice; Performs other job-related duties or tasks defined by the manager or resulting from assigned agendas.