We are tech-forward NBFC, focused on bridging gaps between India’s burgeoning education sector. Flyhi will provide highly affordable education lending products ranging from loans K-12 schooling and coaching classes to flexible funding options for higher education, professional and vocational skill development.
Flyhi Loans will be fully digital and paperless accessible via a 5-minute web application process and administered through a network of partnered institutes.
What you should have:
A bachelor’s degree or a related field.
A minimum of 2+ years’ relevant experience in tele-calling/customer handling both inbound/outbound.
Fluent in English, Hindi and if in any South languages i.e. Tamil, Telugu & Kannada.
Excellent interpersonal and communication skills.
Proficient in all Microsoft applications.
A team player with leadership skills an target oriented.
Maintain a positive attitude focused on customer satisfaction.
Unparalleled bias for action with an ability to operate in a fast-paced environment.
What will you do?
Handling inbound and outbound calls from Institutes / Customers / Franchise Channel Partner (FCP) and creating leads for the sales team.
Sending E-mails to the Institutions / Customers / Franchise Channel Partner (FCP) to create lead and maintaining MIS.
Coordinating with Institution / Customer / Franchise Channel Partner (FCP) regarding online loan application journey for smooth processing till disbursal.
Identify Institutions / Customers’ / Franchise Channel Partner (FCP) needs and fulfilling them with our products or services.
Handle Institution / Customers’ / Franchise Channel Partner (FCP) requests/inquiries related to their Empanelment/Loan application process, products & services in a professional manner & serve all customers regardless of segment up to the level of their full satisfaction.
Understanding key customer individual needs and addressing these and meeting with managers in the organization to plan strategically.
Activating existing empaneled Institute’s / Franchise Channel Partner (FCP) with regular calls and encouraging them to source fresh business i.e. Customer/Institution.
Training Institute team members / Franchise Channel Partner on customer loan application journey.