Inbound Voice/Non Voice Analyst

About the job

As a customer care executive for the inbound US voice process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.

Key Responsibilities:
1. Answering incoming calls from customers in a professional and courteous manner.
2. Listening actively to customers and asking probing questions to fully understand their needs and concerns.
3. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
4. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
5. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
6. Meeting or exceeding individual and team sales targets. Upselling on every opportunity call.
7. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.

Skill(s) required

English Proficiency (Spoken)

English Proficiency (Written)

Other requirements

1. Excellent verbal and written communication skills in English.

2. Previous experience in a customer service and sales role, preferably in a call center environment.

3. Ability to multitask, prioritize, and manage time effectively.

4. Strong problem-solving skills and the ability to think on your feet.

5. Comfortable working in a fast-paced environment.

6. Flexibility to work in rotational shifts, including evenings, weekends, and holidays.

7. Familiarity with basic computer skills and knowledge of CRM systems.

8. Education: A Bachelor's degree in any field is preferred. (Maximum 2021 passout graduation).

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 6 months - 1 years of experience.

Inbound Voice/Non Voice Analyst job గురించి మరింత

1. Inbound Voice/Non Voice Analyst jobకు apply చేయడానికి అర్హతా ప్రమాాణాలు ఏమిటి?
   Ans: అభ్యర్థికి గ్రాడ్యుయేట్, అంత కంటే ఎక్కువ మరియు అంతకంటే ఎక్కువ 6 months - 1 years of experience అనుభవంతో ఉండాలి
2. ఈ Job రోల్ కోసం నేను ఎంత జీతం ఆశించగలను?
   Ans: మీ ఇంటర్వ్యూపై ఆధారపడి శాలరీ ₹21000 - ₹24000 నెలకుని మీరు ఆశించవచ్చు. ఇది చండీగఢ్లో Full Time Job.
3. Inbound Voice/Non Voice Analyst job కొరకు ఎన్ని పనిదినాలు ఉన్నాయి?
   Ans: ఈ Inbound Voice/Non Voice Analyst jobకు 6 working days ఉంటాయి.
4. ఈ Inbound Voice/Non Voice Analyst jobకు apply చేసేటప్పుడు లేదా చేరేటప్పుడు ఏవైనా ఛార్జీలు ఉన్నాయా?
   Ans: లేదు, ఈ Inbound Voice/Non Voice Analyst jobకు కంపెనీలో ఉదాహరణకు, Eclerxలో పనిచేసేటప్పుడు ఎలాంటి ఫీజులు వర్తించవు.
5. ఇది ఇంటి నుండి పని చేసే పనినా?
   Ans: లేదు, ఇది ఇంటి వద్ద నుంచి Job కాదు మరియు ఆన్‌లైన్‌లో చేయలేం.
6. ఈ Inbound Voice/Non Voice Analyst రోల్ కు ఎన్ని ఓపెనింగ్‌లు ఉన్నాయి?
   Ans: Eclerx వద్ద 80 Inbound Voice/Non Voice Analyst ఇమ్మీడియెట్ ఓపెనింగ్ ఉంది
7. ఈ Jobకు ఎవరు apply చేసుకోవచ్చు?
   Ans: ఈ కస్టమర్ మద్దతు / టెలికాలర్ jobకి పురుష, మహిళా అభ్యర్థులు apply చేసుకోవచ్చు.
8. ఈ Inbound Voice/Non Voice Analyst Job టైమింగ్స్ ఏమిటి?
   Ans: ఈ Inbound Voice/Non Voice Analyst job Rotational Shift కలిగి ఉంది.