We are looking for a Field Collection Executive to join our team Saumya Financial Services. This role involves handling calls, Field Collection, and addressing queries and concerns related to Credit Card / Loan. The role offers between 9,000/- to 22,000/- and a dynamic environment with opportunities for growth.
Key Responsibilities:
Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates
Job Requirements:
The minimum qualification for this role is 10th Pass and 0-3 Years. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a Monday-Saturday week during the 09.00 AM to 7 PM shift.