Field Collections:
Visit customers in person to collect pending/outstanding dues as per the company’s recovery process.
Ensure timely follow-ups and recoveries from delinquent accounts.
Customer Interaction:
Communicate courteously and professionally with customers regarding payment issues.
Educate customers about their dues, payment options, and consequences of non-payment.
Documentation and Reporting:
Maintain daily collection reports and update collection status in the system.
Submit receipts, acknowledgments, and other required documents.
Route Planning:
Plan daily field visits efficiently based on priority cases or area allocation.
Target Achievement:
Meet or exceed monthly and weekly collection targets.
Coordinate with the backend team and report field findings.
Compliance & Ethics:
Follow company guidelines, collection ethics, and regulatory norms during customer visits.
Avoid any coercive or unethical recovery practices.