We are looking for a detail-oriented Email Process Executive to support software and IT sales team. The role focuses on managing email communications, generating leads, and coordinating with prospects and clients to drive sales.
Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates