Key Responsibilities:
Respond to customer queries and provide support via email in a professional and timely manner.
Build and maintain positive customer relationships to enhance satisfaction and retention.
Identify and resolve customer concerns effectively within defined timelines.
Promote and provide information about company products and services where relevant.
Stay updated with company policies, product knowledge, and procedures.
Prepare and maintain accurate reports and share updates with supervisors.
Escalate complex or unresolved issues to the appropriate specialists for further action.
Qualifications & Skills:
Minimum 1 year of experience in Banking or BFSI sector.
Graduation is mandatory.
Excellent written communication and interpersonal skills.
Strong problem-solving and analytical abilities.
Ability to work in a fast-paced environment and manage multiple tasks efficiently.