We are looking for a Voice Cum Chat Support Executive to join our team Ytel Broadband Pvt. Ltd to handle customer calls, provide exceptional customer support and resolve queries related to broadband connection. The role offers an attractive in-hand salary of 10k-15k and opportunities for growth.
Key Responsibilities:
Handle customer calls professionally and efficiently.
Address customer queries, resolve concerns and manage complaints.
Resolve customer issues, ensure satisfaction, and maintain records.
Respond to customer queries via calls, chat providing accurate and timely solutions.
Coordinate with feild executives and allot them work
Fixing customer problems. ...
Provide meaningful conversations via soft skills. ...
Upsell and cross-sell. ...
Working Days - 6 days working
timing- 9.30 am to 6.30 pm