Location: Ghatkopar And Andheri
Type: Full-time
Joining: Immediate Joiners Preferred
Looking for an experienced ORM Executive to handle customer support via email & chat — with a focus on technical issue resolution in the ISP/Telecom domain.
Handle email and chat-based customer support
Diagnose & troubleshoot technical issues (ISP, Telecom, etc.)
Provide clear, step-by-step solutions to customers
Maintain accurate records of customer interactions
Collaborate with internal teams for complex issues
Ensure quick and quality responses (meeting SLAs)
Offer multilingual support (if applicable)
Min. 2 years' experience in email/chat customer support
Strong in technical troubleshooting
Excellent written English communication
High attention to detail & professionalism
Bonus: Proficiency in Italian, French, German, Japanese, or Spanish
Candidates available for immediate joining will be preferred.