We are looking for a Email Chat Support Executive to join our team. The role offers ₹28000 - ₹34000 and involves managing customer calls, delivering outstanding customer service related to international BPO. Join us for a great work environment with various opportunities for career growth.
Note: candidate must have good communication skills as hiring for international BPO for both voice & chat process..
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Job Requirements:
The minimum qualification for this role is 12th Pass and 0 - 5 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 n half day working in a week week during the Rotational shift.