Job Description:
We are hiring Customer Service Associates/Chat -E-Mail Support who are passionate about delivering great user experiences and can thrive in a fast-paced environment.
Responsibilities:
Handle customer queries via chat and email with accuracy and empathy.
Troubleshoot user issues and guide on product usage/features.
Assist with account-related tasks (registration, password resets, payments).
Maintain records of interactions and follow-ups.
Achieve targets for response time, CSAT, and resolution rate.
Stay updated on internal processes and support best practices.
Requirements:
2–4 years of experience in customer support/service.
Excellent verbal & written communication skills.
Strong attention to detail and problem-solving mindset.
Experience with customer service platforms (chat, email, ticketing systems).
Flexibility to work shifts and weekends.
Good to Have:
Experience in fintech, e-commerce, or digital-first customer support.
Basic Excel and SQL knowledge.
Perks & Benefits:
High ownership & steep learning curve.
Work with a smart, mission-driven team.