Inbound Call – He / She attend the calls to solve the queries/complaint/requests of customers.
Proactively keeps up to date on new procedures.
Complete ability and empowerment to provide end to end resolution (including online and offline if
required)
Focus on achieving first time resolution (FTR) for all the handled queries, complaints, and requests.
Design
Ability to find an effective solution in a simple and clear manner. Should proactively keep the customers and
stakeholders informed about the issue and take corrective actions accordingly.
Outcomes
To keep himself/herself updated about the latest happenings around and asks questions which impacts
customers delight.
Communication
Good communication skills in English with any one south regional language.