•Job Summary:•
We are seeking a highly motivated and customer-focused individual for an Email and Chat Process Executive role in Customer Support. The successful candidate will be responsible for providing exceptional customer service, resolving customer queries, and ensuring customer satisfaction through email and live chat support.
•Key Responsibilities:•
1. •Customer Support:• Respond to customer inquiries, concerns, and issues via email and live chat.
2. •Query Resolution:• Resolve customer queries and issues in a timely and professional manner.
3. •Communication:• Provide clear and concise communication to customers, ensuring their queries are addressed.
4. •Issue Escalation:• Escalate complex issues to senior team members or relevant departments.
5. •Customer Relationship:• Build and maintain positive relationships with customers.
6. •Process Adherence:• Adhere to customer support processes and guidelines.