Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction, and resolution rates.
Job Requirements:
We are seeking candidates with [••experience_range_label••] years of experience in customer service or telecalling, who are proficient in [••regional_lang_label••]. The role involves resolving customer complaints, providing the right information, and escalating complex problems to the relevant department when needed. A [••min_qualification_label••] is required, and candidates must be open to working [••working_days_label••] during the [••shift_type_label••] shift
.