Job Overview:
Adept Scribes Private Limited is looking for a Debt Collection Executive to join our on-site team in Bengaluru. This is a full-time role focused on a Debt Collection Process, requiring professionals who can engage with customers, recover outstanding balances, negotiate payment solutions, and adhere to industry regulations while maintaining professionalism and customer satisfaction.
Key Responsibilities:
Contact customers via phone and email to follow up on outstanding payments.
Discuss and negotiate appropriate repayment plans based on customers' financial situations.
Accurately record customer interactions, agreements, and updates in the system.
Ensure compliance with Fair Debt Collection Practices Act (FDCPA) and other debt collection regulations.
Escalate unresolved cases requiring legal action or further intervention.
Meet collection targets while providing a professional and respectful customer experience.
Work collaboratively with internal teams to address account discrepancies and customer concerns.
Required Skills & Qualifications:
Experience: 0 - 1 year of experience in Debt collection
Communication: Good verbal and written English skills.
Negotiation Skills: Ability to effectively persuade and assist customers in settling their debts.
Technical Skills: Proficiency in CRM systems, dialers, and Microsoft Office.
Regulatory Knowledge: Familiarity with Debt collection laws.
Problem-Solving: Ability to address objections and find effective solutions.
Flexibility: Willingness to work in the Shift
Documents Required for this Job: DRA Certificate, Valid Police Verification / Police Clearance Certificate
If you have the required skills and experience, we welcome you to apply and be a part of Adept Scribes Private Limited in Bengaluru!
Contact Details: What’s app Number - 78997 16791
Email: hr@adeptscribes.com