Respond to customer inquiries promptly through various communication channels (email, phone, chat, etc.)
Provide accurate information about products, services, or policies
Troubleshoot and resolve customer issues efficiently and with a high degree of professionalism
Escalate complex issues to appropriate internal teams and follow up as necessary
Document customer interactions and maintain detailed records in our CRM system
Identify recurring issues and provide feedback to management for process improvement
Meet or exceed performance metrics related to response time, resolution rate, and customer satisfaction
Stay up-to-date on product updates, system changes, and company policies