We are looking for a customer support executive. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns .The role offers 15k-20k and a dynamic environment with growth opportunities.
Key Responsibilities:
Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates
Job Requirements:
The minimum qualification for this role is 12th pass and freshers and experienced both are eligible. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary.
A job opening is available for both Pune and Mumbai
Interested candidates can call on 8078621206