Customer support Coordinator
An Customer support Coordinator is responsible for assisting customers after they have purchased a product or service. Their role is essential for ensuring customer satisfaction, resolving post-purchase issues, and maintaining customer loyalty.
Key Responsibilities:
· Customer Support: Handle queries, complaints, and service requests through phone, email, or chat.
· Issue Resolution: Coordinate with internal departments (like technical support or logistics) to resolve issues such as product defects, delayed deliveries, or service failures.
· Feedback Collection: Gather customer feedback and suggest improvements to products/services.
Essential Skills:
Strong communication and interpersonal skills
Patience and empathy
Problem-solving ability