As a Customer Support Executive at Vodafone, you will be the first point of contact for our customers, delivering exceptional service through voice, chat, and email interactions. You will handle inquiries, resolve issues, and ensure customer satisfaction while adhering to Vodafone’s quality and compliance standards.
Handle inbound and outbound customer calls, chats, and emails in a professional manner.
Resolve customer queries related to billing, network, plans, data usage, and other services.
Provide accurate information about Vodafone’s products, services, and promotions.
Escalate complex issues to higher-level support teams while ensuring timely resolution.
Maintain customer records and update systems with the latest information.