Key Responsibilities:
Handle customer queries and complaints via phone, email, or chat.
Provide accurate information and support on products and services.
Escalate unresolved issues to the appropriate departments.
Maintain records of customer interactions and transactions.
Ensure customer satisfaction and deliver a great service experience.
Required Qualifications & Skills:
Minimum qualification: 12th Pass (Higher Secondary Education)
Maximum Age: 35 years.
Excellent communication skills in English.
Knowledge of one regional or alternative language (as per business requirement)
Basic computer knowledge and typing skills.
Willing to work in 24×7 rotational shifts, including night shifts and weekends.
Preferred (but not mandatory):
Previous experience in customer service or BPO.