Job Title: Customer Support Executive
Location: Andheri East
Employment Type: Full-Time
Experience: Fresher /
Education Qualification: B.Com Final
Work From - Office
Job Description:
We are looking for a dedicated and enthusiastic Customer Support Executive to join our team. The ideal candidate should be pursuing or have completed a B.Com degree and have a basic understanding of accounting principles. You will be responsible for assisting customers with their queries, providing product support, and ensuring customer satisfaction.
Key Responsibilities:
• Handle customer inquiries via phone, email, or chat in a professional and timely manner
• Resolve basic product or service issues by clarifying customer concerns and providing solutions
• Maintain accurate records of interactions and update internal systems (CRM)
• Coordinate with internal teams for issue resolution when necessary
• Provide guidance to customers related to accounting software usage
• Document and escalate complex queries to senior team members
Requirements:
• Completed B.Com final year
• Comfortable working on both laptop and desktop systems
• Basic knowledge of MS Office (Word, Excel, Outlook)
• Basic understanding of accounting concepts
• Excellent verbal and written communication skills in English
• Customer-focused mindset and a problem-solving attitude
Preferred Skills:
• Knowledge of any accounting software (e.g., Tally, QuickBooks, or ERP systems) will be a plus
• Willingness to learn and grow in a dynamic environment