We are looking for a Customer Support Executive to join our team TATA AIA Life Insurance. The role offers 12000 to 15000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner. Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more
complex concerns.
Meet key Performance metrics including call handling time,
customer satisfaction and resolution rates.
Job Requirements:
The minimum qualification for this role is Any Graduation. The role involves resolving customer complex problems to the relevant department when needed. Candidates must be open to work 6 days in a week during the Day shift.