Job Description: We are seeking a friendly and professional Customer Support Executive to join our team. The ideal candidate will be responsible for responding to customer inquiries, resolving issues, and ensuring a positive customer experience. Key duties include handling phone, email, and chat support, troubleshooting problems, and providing product information. The role requires excellent communication skills, problem-solving abilities, and the capacity to work under pressure. A customer-first attitude and the ability to adapt to various situations are essential. Previous experience in customer service is preferred.
Responsibilities:
· Handle customer queries across multiple channels (phone, email, chat).
· Provide accurate information and assist with product-related issues.
· Resolve complaints, issues, and service requests promptly.
· Maintain customer records and document interactions.
· Work collaboratively with other teams to improve customer satisfaction.
Requirements:
· Excellent communication and interpersonal skills.
· Ability to multitask and handle high volumes of requests.
Problem-solving skills and attention to detail.
· Provident Fund (PF)
· Medical Benefits / Health Insurance
· Paid Time Off (including vacation and sick leave)
· Internet Allowance
· Employee Discounts (if applicable)
· Performance Bonuses (optional, if applicable)
· Opportunities for Career Growth and Development