We are looking for a Customer Support Executive to join our team at Jai Global
Tech. This role involves handling calls, providing exceptional customer support,
and addressing queries and concerns related to . The role offers ₹25000 - ₹30000
and a dynamic environment with opportunities for growth.
Key Responsibilities:
• Handle customer calls in a professional and efficient manner
• Address customer queries, concerns, and complaints with a problem-solving
approach
• Maintain accurate records of customer interactions and follow-ups
• Provide timely and relevant information to customers to resolve their issues
• Work collaboratively with other teams to escalate and resolve complex issues
• Meet performance targets, including call handling time, customer
satisfaction, and issue resolution rates
Job Requirements:
The minimum qualification for this role is Graduate and 1 - 5 years of
experience. You will be responsible for resolving customer complaints, offering
relevant information, and escalating complex issues to the appropriate
department when necessary. Candidates must be open to a 6 days working week
during the Day shift.