Job Description
Position Title: Virtual Patient Relationship Manager
Description: Our healthcare organization is seeking a Virtual Patient Relationship Manager (VPRM) to provide exceptional customer service to current and potential patients. The VPRM will be responsible for handling inbound and outbound calls related to doctor and specialist information, appointment scheduling, and general patient concerns. The position is located within the hospital premises, and the successful candidate will be required to maintain high levels of professionalism while building strong relationships with each caller.
Responsibilities:
• Manage inbound and outbound calls from patients seeking information on doctors and specialists, appointment scheduling, and general patient concerns.
• Make outbound calls to gather feedback and follow-up with patients.
• Respond to emergency code announcements in a timely and professional manner. • Maintain high levels of professionalism with patients while building strong relationships with each caller.
• Update patient data in the patient service database after each call.
• Maintain regular communication with the management team.