Respond to customer queries through phone, email, chat, or in-person interactions.
Provide accurate information about products, services, policies, and procedures.
Handle and resolve customer complaints professionally and promptly.
Record customer interactions, feedback, and service issues in the system.
Escalate unresolved issues to appropriate departments for timely resolution.
Follow up with customers to ensure satisfaction and closure.
Maintain up-to-date knowledge of products/services to assist customers effectively.
Ensure customer service standards are met consistently.
Support team operations by contributing to process improvements.