Responsibilities Daily processing of calls received and outbound calls within assigned turnaround time Awareness of the client’s business, operational activities, and processes Adaptable to learn new processes, concepts, and skills Develops and maintains documentation Escalates issues and seeks advice when faced with complex issues/problems Minimize customer complaints and escalations by providing exceptional service and call control Keep process, technical, operational and sales knowledge (of self) maintained/updated Skills Reliable, proactive approach to entrusted tasks Written and spoken ability to communicate in English for organizational interaction Fluent spoken ability to communicate in English and Hindi Working knowledge of MS Excel, MS Office Good presentation skills Flexibility to work in rotational shift and off