Resolve customer complaints and issues efficiently and professionally.
Provide accurate information about products and services.
Maintain detailed records of customer interactions and transactions.
Collaborate with internal teams to address complex customer concerns.
Follow communication procedures, guidelines, and policies.
Conduct follow-ups to ensure resolution and customer satisfaction.
Contribute to team efforts by achieving set targets and goals.
Required Skills:
Strong verbal and written communication skills.
Excellent problem-solving abilities.
Proficiency in using customer service software and tools.
Ability to handle stressful situations calmly and effectively.
Good organizational and multitasking skills.
Empathy and patience when dealing with customers