Key Responsibilities:
Respond to customer inquiries via phone, email, or live chat in a timely and professional manner.
Provide accurate information regarding products, services, orders, billing, and technical support.
Resolve customer complaints and issues effectively and efficiently.
Maintain records of customer interactions and transactions.
Follow communication procedures, guidelines, and policies.
Escalate unresolved issues to the appropriate departments.
Ensure customer satisfaction and provide professional customer support.
Required Skills:
Excellent communication skills (verbal and written)
Strong problem-solving abilities
Patience and ability to handle pressure
Basic computer knowledge and typing speed
Fluency in English and/or regional languages as required
Ability to multitask and manage time effectively