Manage incoming and outgoing customer calls professionally.
Respond to customer inquiries, complaints, and concerns with a problem-solving attitude.
Log and document customer interactions in the system.
Provide accurate and timely solutions to customer issues.
Coordinate with other departments to resolve complex cases.
Meet performance metrics such as call handling time, resolution rate, and customer satisfaction.
Qualification: Minimum 12th Pass
Experience: Minimum 6 months in Customer Service (Voice or Chat)
Languages: Fluent in English, Hindi, and Marathi
Strong communication and interpersonal skills.