Our Client is seeking for an experienced Customer Service Manager who will be responsible for leading a team and ensuring exceptional service delivery in all aspects of freight forwarding (air,sea,road). One point of contact for internal department and external clients.
Responsibilities
Team Leadership & Development
Client Relationship Management
Operations Support /Issue Resolution
Process Improvement : KPI Monitoring & Reporting ,Compliance & Documentation
Qualifications
Bachelor's degree or equivalent experience
7+ years' of Experience in FF customer service , with at least 2+yrs in Managerial role/strong knowledge of international freight processes,Incoterms and Customs regulations
Excellent written and verbal communication skills
Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)