URGENT HIRING
Customer Service Representative
location – Udyog Vihar, Gurgaon ✨
we are seeking a Customer Service Representative to support our growing direct-to-consumer operations. We are looking for an enthusiastic professional who is proactive, solution-oriented, and passionate about delivering exceptional customer experiences across all touchpoints.
● Respond to customer inquiries related to orders, exchanges, returns, and general product information with empathy, professionalism, and clarity
● Manage communication across multiple channels including email, WhatsApp, and phone
● Coordinate with logistics partners (e.g., Delhivery, Shiprocket) to ensure timely deliveries and accurate status updates
● Maintain detailed customer service records and trackers using Excel/Google Sheets
● Support WhatsApp marketing operations and customer engagement initiatives
● Collaborate closely with internal teams to ensure quick resolution of issues and a seamless customer journey
● 1–3 years of experience in customer service or e-commerce support
● Strong communication skills in English (written and verbal)
● Tech-savvy, organized, and comfortable handling multiple conversations simultaneously
● A solutions-focused mindset with the ability to stay calm under pressure
● Customer-first attitude with a commitment to service excellence