Key Responsibilities
Respond to customer inquiries via phone, email, or chat in a timely and professional manner
Resolve complaints and issues by providing effective solutions and escalating complex cases when necessary
Maintain customer records by updating databases with accurate information
Collaborate with internal teams (sales, technical, operations) to ensure customer needs are met
Monitor customer satisfaction and suggest improvements to enhance service quality
Train and support junior staff to maintain consistent service standards
🎯 Required Skills & Qualifications
Excellent communication skills (verbal and written)
Problem-solving ability and patience when dealing with challenging customers
Strong organizational skills to manage multiple queries simultaneously
Technical proficiency with CRM software and customer support tools
Empathy and customer-centric mindset to build trust and loyalty