Key Responsibilitie :-
Respond to customer queries via phone, email, chat, or social media.
Resolve product or service issues promptly and professionally.
Maintain accurate records of customer interactions and transactions.
Escalate unresolved issues to appropriate departments.
Provide feedback to improve customer experience and service processes.
Follow up with customers to ensure their issues are resolved.
Stay updated on product knowledge and company policies.
🛠️ Required Skills
Excellent communication and interpersonal skills.
Problem-solving and conflict-resolution abilities.
Proficiency in CRM software and support tools.
Ability to multitask and manage time effectively.
Empathy and patience in dealing with customers.