Company: INFOSYS
Shift : Rotational Shift
Interview Mode: Virtual on G
Position: Customer Support Associate (B2C – International Voice)
Job Title: Customer Support Associate (B2C – International Voice)
Job Level: JL 2A
Requisition Code: 216426
Experience: 1+ Year of International Voice Process (B2C preferred)
Location: Bangalore,Electronic City
Key Responsibilities:
Handle inbound voice calls from international customers in a B2C (Business-to-Customer) setting.
Resolve customer queries efficiently while maintaining high customer satisfaction.
Ensure adherence to quality and compliance guidelines.
Record customer interactions in CRM systems accurately.
Eligibility Criteria:
Minimum 1 year of International Voice experience ( B2C process preferred).
Must have excellent communication skills.
SVAR Score: Minimum B2
CRT Score: Minimum 60%
Graduate in any discipline.
Skills Required:
Fluency in English with neutral or global accent.
Strong interpersonal and problem-solving skills.
Ability to work in a high-pressure environment and meet targets.
Proficiency in basic computer operations and MS Office tools.