Customer Service Executive

                                                          Customer Service Executive (CSE)
Department: Customer Service
Reports To: Team leader
Employment Type: Full-time

Position Overview

In this role, you will serve as the primary point of contact for our customers, addressing inquiries, resolving issues, and ensuring a positive experience with our products and services.

Key Responsibilities

      Customer Interaction:

o    Respond promptly and professionally to customer inquiries via phone, email, chat, and social media.

o    Provide accurate information regarding products, services, policies, and promotions.

o    Assist customers in placing orders, processing returns, and managing their accounts.

·         Issue Resolution:

o    Identify and resolve customer complaints or concerns efficiently and empathetically.

o    Escalate complex issues to appropriate departments or supervisors when necessary.

o    Follow up with customers to ensure issues are resolved to their satisfaction.

·         Record Keeping:

o    Maintain detailed records of customer interactions, transactions, and feedback in the CRM system.

o    Document and track recurring issues to identify areas for process improvement.

·         Collaboration:

o    Work closely with other departments, such as Sales, Technical Support, and Logistics, to address customer needs and ensure timely resolution of issues.

o    Share customer feedback with relevant teams to contribute to product and service enhancements.

·         Continuous Improvement:

o    Stay updated on product knowledge, company policies, and industry trends to provide accurate and relevant information to customers.

o    Participate in training sessions and workshops to enhance customer service skills.

                Any other work assigned by the management or the immediate reporting person as required

Qualifications

·         Education:

o    High school diploma or equivalent; Bachelor's degree preferred.

·         Experience:

o    Previous experience in customer service or a related field is advantageous.

o    Familiarity with CRM software and Microsoft Office Suite.

·         Skills:

o    Excellent verbal and written communication skills.

o    Strong problem-solving abilities and attention to detail.

o    Ability to handle high-pressure situations with professionalism.

o    Empathy and patience when dealing with customers.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 1 - 3 years of experience.

Customer Service Executive job గురించి మరింత

1. Customer Service Executive jobకు apply చేయడానికి అర్హతా ప్రమాాణాలు ఏమిటి?
   Ans: అభ్యర్థికి గ్రాడ్యుయేట్, అంత కంటే ఎక్కువ మరియు అంతకంటే ఎక్కువ 1 - 3 years of experience అనుభవంతో ఉండాలి
2. ఈ Job రోల్ కోసం నేను ఎంత జీతం ఆశించగలను?
   Ans: మీ ఇంటర్వ్యూపై ఆధారపడి శాలరీ ₹15000 - ₹18000 నెలకుని మీరు ఆశించవచ్చు. ఇది హైదరాబాద్లో Full Time Job.
3. Customer Service Executive job కొరకు ఎన్ని పనిదినాలు ఉన్నాయి?
   Ans: ఈ Customer Service Executive jobకు 6 working days ఉంటాయి.
4. ఈ Customer Service Executive jobకు apply చేసేటప్పుడు లేదా చేరేటప్పుడు ఏవైనా ఛార్జీలు ఉన్నాయా?
   Ans: లేదు, ఈ Customer Service Executive jobకు కంపెనీలో ఉదాహరణకు, GOLDSIKKA LIMITEDలో పనిచేసేటప్పుడు ఎలాంటి ఫీజులు వర్తించవు.
5. ఇది ఇంటి నుండి పని చేసే పనినా?
   Ans: లేదు, ఇది ఇంటి వద్ద నుంచి Job కాదు మరియు ఆన్‌లైన్‌లో చేయలేం.
6. ఈ Customer Service Executive రోల్ కు ఎన్ని ఓపెనింగ్‌లు ఉన్నాయి?
   Ans: GOLDSIKKA LIMITED వద్ద 5 Customer Service Executive ఇమ్మీడియెట్ ఓపెనింగ్ ఉంది
7. ఈ Jobకు ఎవరు apply చేసుకోవచ్చు?
   Ans: ఈ కస్టమర్ మద్దతు / టెలికాలర్ jobకి పురుష, మహిళా అభ్యర్థులు apply చేసుకోవచ్చు.
8. ఈ Customer Service Executive Job టైమింగ్స్ ఏమిటి?
   Ans: ఈ Customer Service Executive job Day Shift కలిగి ఉంది.