- Responsibilities
Customer Interaction & Support
Handle inquiries, complaints, and feedback professionally.
Provide information about products, services, and policies.
Build strong, long-term relationships with customers.
Customer Retention & Satisfaction
Follow up with existing clients to ensure satisfaction.
Solve problems efficiently to increase customer loyalty.
Recommend improvements based on customer feedback.
Sales Support
Assist the sales team in upselling or cross-selling services.
Understand customer needs and suggest appropriate solutions.
Generate leads through excellent service and communication.
Record Keeping & CRM Management
Maintain up-to-date customer records in CRM software.
Track interactions and monitor relationship status.
Prepare reports on customer satisfaction and feedback trends.
Communication & Collaboration
Coordinate with internal departments to fulfill customer needs.
Act as a liaison between the company and its clients.
Represent the brand positively in all customer interactions.
Market & Customer Insight
Collect and analyze customer data for business insights.
Help identify trends in customer behavior and expectations.