Job Summary:
We are seeking a dynamic and customer-focused female candidate to manage and enhance customer relationships, ensure high satisfaction, and promote brand loyalty in our automobile sales and service operations.
Key Responsibilities:
Handle customer inquiries, complaints, and feedback promptly and professionally.
Maintain strong relationships with customers to encourage repeat business and referrals.
Coordinate with sales, service, and other departments to ensure a smooth customer experience.
Track customer follow-ups, service reminders, and special offers.
Conduct post-service follow-up calls.
Prepare customer satisfaction reports for management.
Organize customer meets, events, and engagement programs.