Build and nurture long-term relationships with existing and new customers.
Act as the main point of contact for client queries and concerns.
Understand customer needs and provide tailored solutions or support.
Maintain customer records and interactions in CRM software.
Coordinate with internal teams to ensure smooth service delivery.
Handle customer complaints effectively and resolve issues promptly.
Follow up with customers to ensure satisfaction and gather feedback.
Generate reports on customer engagement and satisfaction levels.
Identify upselling or cross-selling opportunities.