Client Relationship Management: Develop and maintain long-term relationships with clients, understanding their needs and ensuring satisfaction.
Data Centralization: Maintain accurate and up-to-date client information in the CRM system to facilitate seamless coordination across departments.
Dispute Resolution and Payment Recovery: Address client disputes promptly and work towards amicable solutions. Manage overdue accounts and implement strategies for payment recovery.Recruiting Resources
Handling Challenging Interactions: Engage with dissatisfied or angry clients empathetically, aiming to resolve issues and restore trust.
After-Sales Support: Provide comprehensive after-sales support, addressing any concerns and encouraging client referrals through exceptional service.
Data-Driven Decision Making: Utilize client data to identify trends and insights, informing strategic decisions to enhance customer satisfaction and business growth.