•Serve as the first point of contact for customer inquiries, ensuring a high level of
satisfaction.
• Manage and update customer records using ERP systems, Excel, and Word.
• Prepare and manage key documentation, including Proposals, Allotment Letters,
Demand Letters, Receipts, Agreements, and other customer-related paperwork.
• Coordinate with customers and banks for payment follow-ups and related
coordination.
• Resolve customer concerns promptly with a solution-focused and respectful
approach.
• Communicate clearly and professionally in both written and spoken English.
• Coordinate with internal departments to deliver seamless customer service and
support.
• Apply critical thinking and quick decision-making to handle urgent issues
effectively.