Key Responsibilities
Client Relationship Management
Build and maintain strong, long-term client relationships.
Serve as the first point of contact for client inquiries, concerns, or service requests.
Ensure customer satisfaction through regular follow-ups and support.
Communication & Support
Respond to client queries via phone, email, or in-person meetings.
Provide product/service information clearly and effectively.
Coordinate with internal departments (sales, operations, finance, HR, etc.) to address client needs.
Service Delivery
Ensure timely resolution of complaints and escalations.
Monitor service quality and ensure client expectations are met.
Support onboarding of new clients and guide them through processes.
Retention & Growth
Identify opportunities to upsell or cross-sell products/services.
Maintain client engagement to encourage repeat business and loyalty.
Assist in preparing client reports, feedback summaries, and performance reviews.
Documentation & Reporting
Maintain accurate records of client interactions.
Prepare regular reports on client satisfaction, issues, and service improvements.
Share insights with management to improve customer experience.
Key Skills Required
Excellent communication (verbal & written)
Active listening and problem-solving
Customer-centric mindset and empathy
Strong interpersonal & relationship-building skills
Ability to handle pressure and resolve conflicts
Basic knowledge of CRM tools/softwres